CONFIGURING EMAIL FEEDBACK FORMS

If you have a feedback form, program or other script on your web site that requires use of our mail server, you MAY need to reference our mail server name within your page or script to get it to function properly.

If your web site...

• Uses a CGI/Perl Form-to-email script
• Uses any other type of script, ASP or program that relies on a valid mail server

You may use our mail server to process your web site's mail server needs.  However, you will need to refer to your particular script's documentation for the correct syntax to use.

If you are using a Microsoft® FrontPage® generated feedback form...

• You do not have to configure any special settings to use our mail server.  Your FrontPage feedback forms are automatically supported without any additional configuration.

A few caveats regarding FrontPage forms...

• You will need to publish your FrontPage forms with the FrontPage Explorer.  FrontPage Feedback forms that are uploaded with FTP will not function properly.
• You will need to configure your FrontPage feedback form to send e-mail to a valid e-mail address.
• If you wish to reply to messages sent to you via a FrontPage feedback form, you will need to make sure that you have provided an e-mail address field for your visitor to use, and make sure that it is a required field that they are not permitted to leave it blank.
• When you reply to a message sent from a FrontPage feedback form, make sure that you are replying to a valid e-mail address as supplied by your web site visitor.
• For more info on setting up FrontPage feedback forms, click here.

If you need help obtaining the correct mail server settings to use on your web site, please use our Support Help Desk to let us know.  Don't forget to to provide us with the valid web addresses/URL's of the web pages/feedback forms that you have questions about.  Without this information, we can not assist you.  The more details you can provide, the easier it will be to quickly answer your question.