What to do if you are unable to view your site with a web browser
 

If you receive the message "There is no DNS entry for "http://www.yourdomainname.com", there are a few possible explanations:

1. The domain name is either not active or has not propagated yet.

For a new domain name, it may take several days for the domain name to be released by the InterNIC and propagated to DNS's (Domain Name Servers) throughout the Internet. (Foreign domains and domain name transfers can take longer).

If you have transferred your domain to Acme from another ISP and the InterNIC sent you a confirmation that your domain was indeed transferred, your dialup ISP may be caching your old information.  If your dialup ISP previously registered or hosted your domain, you will need to contact them and ask them to remove your DNS record from their DNS servers.

If your domain name was previously reachable, the name may be on hold with the InterNIC. Contact the InterNIC directly to determine the reason the domain name is on hold.

You can check the status of your domain name by doing a "WHOIS" at: http://www.acmeinternet.com/cgi-bin/whois.pl

2. If you still can't reach your site and it has been more than 1 week since the name was released by the InterNIC:

1. Clear your browser's cache and reload/refresh.

If you are using Netscape Navigator, first select Options, Network Preferences, then choose the Cache tab. Click on the buttons "Clear Memory Cache Now" and "Clear Disk Cache Now" and click OK, then click Reload.

If you are using Internet Explorer, first select View, Options, then the Navigation tab and click "Clear History" and click OK, then click Refresh.

Note: Netscape may require manually clearing the cache. With Windows Explorer find the Netscape folder (e.g. C:\Program Files\Netscape\Navigator\Cache - then highlight and delete the files in the Cache folder - then click on Reload)

2. If you know that other people are able to browse your site using your domain name but you can't, even after clearing the Cache, then contact your local ISP. Their DNS records may not be up to date.

3. If you are still unable to reach your domain name after all of the above steps, open a support ticket for assistance. Be sure to describe what the problem is, what symptoms you're experiencing and all the steps you have taken already.

3. If you are unable to reach your web site with your web browser or while attempting to publishing with FrontPage, you may be experiencing internet connectivity problems.