While we are sorry to see you go, sometimes it is necessary for you to move your domain from Acme to a different provider, a new DNS Server or your own in-house network.  We have provided this FAQ to answer some of your questions about the process of moving your domain.

How do I cancel my web hosting service?

All cancellations must be received in writing via email, fax or mail.  A phone request does not constitute cancellation of service.  Transferring your web site to a new provider, or simply ceasing to use your account also does not constitute a valid documented cancellation.  Undocumented cancellation will result in continued billing for services.  Please document your request by sending it via email to accounting@acmeinternet.com, fax to 952-928-0868 or regular mail.  Only cancellations received in this fashion will be processed.

Your domain name, company name and email address must be included in your cancellation request.  Cancellations with incomplete details will not be processed.  

What is the process for transferring my domain to new DNS Servers?

1. Your new ISP, web hosting provider or company's IT Director/Network Administrator submits a 'Domain Name Modification' request to the listed Registrar of your domain (i.e.: Network Solutions, Register.com, Names4Ever, etc.).  On this request they list the host names and IP addresses of the new DNS Servers to which you are transferring your domain name.
   
   

2. There are over 20 independent domain Registrars that all write domain data to a central registry.  To update your domain name, you need to contact the Registrar with whom your domain was originally registered.  It is the responsibility of the Internet provider to whom you are moving your domain to assist you with this process.  To determine who the Registrar for your domain is, you can also perform a search on our site.
   
   

3. Once you've determined your Registrar, visit their site for information on domain name transfer requirements.  Each Domain Registrar has different procedures for validating whether the Domain Name Modification request is originating from the true owner of the domain.  The Registrar may seek additional verification from you in the form of a signed letter on your letterhead authorizing the modification or transfer of your domain name.
   

Who is responsible for transferring my domain?
Your new ISP, web hosting provider, or internal Network Administrator is responsible for the submission, follow up and all logistics involved in transferring or updating your domain record.

What if my new provider tells me that Acme Internet needs to transfer my domain?
Your new provider will be assigning the DNS Server names and IP addresses on their network for your domain.  They provide this new routing information to the Domain Registry via a 'Domain Name Modification' request.  Since these DNS Server Names and IP addresses are assigned by your new provider, they must submit the transfer request and handle all related logistics.

Why hasn't Acme acknowledged a transfer request that I submitted?
Acme Internet offers a free domain name parking service.  As such, thousands of domain names have been registered with Acme Internet's DNS servers and/or Technical contact information listed.  Some of them were registered with our knowledge or assistance, but many were not.  Therefore hundreds of modification requests (coming and going) hit our Hostmaster email box every week.  Since we offer our domain parking service free of charge, we do not have the resources to offer free support and assistance with domain modification or transfer requests.  If your domain name record contact information is current, you can update, modify or transfer your domain name without our assistance. 

What if the contact information listed on my domain record is out of date?
As the legal owner of your domain name, you or your company are ultimately responsible to keep your contact information on your domain record current.  Failing to do so can result in difficulty transferring your domain, not receiving billing notification for domain renewal and ultimately revocation of your domain name due to non-payment of the annual renewal fees.  You can contact your Domain Registrar to update contact information on your domain record.

What do I do if it is taking too long to transfer my domain name?
You may need to contact your new ISP, web hosting provider and/or Network Administrator and have them determine if all the steps outlined above have been completed.

Other suggestions and advice...
Most experienced and competent ISP's will handle a majority of the paperwork, logistics and follow up an your behalf.  Your new ISP should provide detailed instructions (such as this FAQ) to assist you with your domain transfer.  If your new provider signs up your account and leaves you without guidance on transferring your domain, that can be a warning sign.

In parting, we invite you to review Acme's various service options.  You may find another web hosting plan that better suits your technical or budgetary needs.  You can upgrade, downgrade, change service or billing plans, or add needed options at anytime.  Thank you for hosting your web site with Acme Internet.