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 How To FAQs   

Who do I contact regarding domain name billing?

Questions regarding Network Solutions domain name registration invoicing and Payment Procedures should be referred to Network Solutions Registration Services. You can reach them by telephone from 7 a.m.-9 p.m. Eastern Time, Monday-Friday at (703) 742-4777, or 1-888-642-9675.  You may also email them at  billing@internic.net.  Include your domain name and/or invoice number in all correspondence.


PAYMENT METHODS

Check or money order Make check or money order (in U.S. Dollars) out to "Network Solutions, Inc." Please note your invoice number(s) and domain name(s) on the check or money order.

Credit card Visa, MasterCard, American Express, Diners Club/Carte Blanche, or Discover/NOVUS are accepted.

  1. Use their Secure Online Payment System to pay for your registration and renewal (re-registration) fees.

  2. Use their Interactive Voice Response System - 24 hours per day, 7 days a week. Have your invoice number available and call:
    (888)771-3000 (toll-free) for calls originating in the US, Canada, Puerto Rico, or the Virgin Islands or (402) 496-9798 (toll charges apply) for international calls

Note: Network Solutions does not accept payment by wire transfer.


WHERE DO I SEND MY PAYMENT?

If you received an invoice via postal mail, send your check or money order, along with the remittance slip from your invoice, to:

Network Solutions, Inc.
P.O. Box 17305
Baltimore, MD 21297-0525
USA

If you received your invoice via electronic mail, send your check or money order, along with a copy of the invoice, to:

Network Solutions, Inc.
P.O. Box 17304
Baltimore, MD 21297-0524
USA

Be certain to write your invoice number and domain name on your check.

Payment delivered by courier should be addressed to:

    Network Solutions, Inc.
    Attn.: Accounts Receivable
    505 Huntmar Park Drive
    Herndon, VA 20170
    USA
    Phone:(703) 742-4777


HOW DO I DETERMINE PAYMENT STATUS OF MY ACCOUNT?

Use Network Solutions Interactive Voice Response System to check the status of your account. Have your invoice number available and call: (888) 771-3000 (toll-free) for calls originating in the US, Canada, Puerto Rico, or the Virgin Islands or (402) 496-9798 (toll charges apply) for international calls

Use their Secure Online Payment System to see if you have an outstanding invoice.

Send e-mail to billing@internic.net with inquiries. Please include your domain name, invoice number, and a short explanation of your request.

Please be aware that there is typically a 24-hour delay between when your payment is processed and when your payment is reflected in their database.

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